A recent customer satisfaction survey reveals exciting news. Our hard work is paying off!
We're proud to share the results.
NPS of 47
Customers are highly satisfied with the product and with SSH as a company. 47% would readily recommend us.
This score puts us well above the industry average.
Competitive Advantage Score up by 7 points to +21
We've gained a clear edge compared to competitors, excelling in ease of setup, simplicity, responsiveness, and continuous development.
Change Capability Index up by 45 points
We're solving the challenges that our customers face faster, and we adapt more effectively, reflecting customers' valuable feedback.
Future improvements based on customer feedback
Tanja Haapamäki from Seedi, who conducted the survey, highlights the "leapfrog" improvement in our Change Capability as a key takeaway.
Even though the overall results are very good, our customers' desire for more collaboration and comprehensive solutions didn't go unnoticed. We're taking action to:
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Increase customer engagement: We're planning to collaborate more closely with our customers through more proactive outreach and communications about business opportunities together.
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Develop more holistic solutions: We're working on solution packages that address customers' evolving needs with comprehensive offerings, such as SSH Zero Trust Suite or Secure Collaboration Suite.
On this note, we'd like to thank all our customers for their continued trust and feedback. We're committed to exceeding your expectations and delivering cutting-edge cybersecurity solutions.
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